Frequently Asked Questions 🌟
How do I return my order?
Create your return on our returns portal here.
How much does shipping cost?
We offer free shipping on purchases over 349 DKK. Otherwise, we offer a cheap shipping price of only 29 DKK to parcel shops. Standard delivery takes 1-3 business days.
Find more info about delivery and payment .
How much does it cost to return an item?
Returns usually cost DKK 39, which is deducted from the refund. In the event of an error or complaint, we will pay the return shipping.
Read more about returns .
Can I exchange an item?
We offer free exchanges on all orders - in case you want a different size, color or completely different item. Read more about free exchanges .
How do I contact customer service?
Write to kundeservice@bystenholt.dk or call +45 86 80 00 13 (weekdays 8–12).
Or fill out our contact form .
Where are you based?
ByStenholt is a Danish webshop located at Egebakken 24A, 8600 Silkeborg, Denmark – here we have both an office and a warehouse.
Where do your products come from?
The majority of our products come from either Paris or Italy, where our sewing rooms are located. Read more about ByStenholt .
Which products do you sell the most?
ByStenholt offers a wide selection of fashion clothing for women. Our best-selling products are clearly the Paris Bag and the Mira Bag .
In addition, we have many popular pants that are on the hit list - especially the models: Low Waist Pants and Wide Suit Pants are bestsellers.