You will find your order number in the order confirmation, which has been sent to the email address you used when ordering. If you have not received it, you are always welcome to contact us at kundeservice@bystenholt.dk.

Our typical delivery time is 1-2 business days. Delivery times may be longer during busy periods, holidays, or for items marked as pre-order.

We offer free shipping on purchases over 349 DKK. Otherwise, we offer a cheap shipping price of only 29 DKK to parcel shops. Standard delivery takes 1-3 business days.

Find more info about delivery and payment .

We always do our best to help if you wish to change your order. Please contact us as soon as possible at kundeservice@bystenholt.dk, and we will see what is possible. However, we cannot guarantee changes if the order has already been packed or shipped.

If your order has not yet been dispatched, we may in some cases be able to help change the delivery address or delivery method. Please write to us as soon as possible at kundeservice@bystenholt.dk, and we will look into the possibilities.

If you wish to cancel your order, please contact us as soon as possible at kundeservice@bystenholt.dk. If the order has not yet been dispatched, we will do our best to assist.

If you wish to return an item, you can easily create your return via our return portal. The item must be returned in its original condition with all tags intact.

Create your return on our return portal here.

Returns normally cost DKK 39, which will be deducted from the refund. In case of defects or complaints, we will pay the return shipping.

We offer free exchanges for another item or a gift card.

Yes! We offer free exchanges on all orders - in case you want a different size, colour, or a completely different item. You can also choose to exchange for a gift card.

We offer a 30-day full return policy from the day you receive your order.

When we receive your return parcel, you will be notified by email. We will keep you updated as your return is processed, and you can expect to receive your refund within 10-14 business days.

Please note that the money will be credited to your bank account, not MobilePay.

Furthermore, we can only refund to the account from which the money was debited.

No, for security reasons, we can only issue refunds to the account from which the payment was originally debited.

When you pre-order an item, you reserve it before it arrives in stock. The estimated delivery time will be shown on the product page. The item will be shipped to you as soon as we receive it in our warehouse.

You complete your order as normal. The item is on backorder while we await its arrival at our warehouse, and we will dispatch your order as soon as the item is in stock.

The amount will be reserved when you place your order, but the money will only be debited when your order is shipped.

Yes. If your order contains both in-stock items and pre-orders, the entire order will generally be shipped together once the pre-order item has arrived at our warehouse.

If you wish to have the in-stock items that are ready for dispatch sent first, you are always welcome to contact us at kundeservice@bystenholt.dk, and we will find the best solution.

Your order will be shipped as soon as the pre-order item has arrived at our warehouse. You will receive an email when the order has been packed and dispatched.

You can find our expected delivery date for the item on the product page.

An estimated delivery date will be displayed on the product page. Please note that this date is an estimate and may change. Should any delays occur, we will naturally keep you updated via email.

Your order was packed by our lovely warehouse staff, and although we do our best, errors can unfortunately occur. We are very sorry if you have received an incorrect item. Contact us at kundeservice@bystenholt.dk and we will find the best solution and compensation. Thank you for your understanding <3

We always strive to deliver high-quality products. If you experience a defect in an item, please contact us at kundeservice@bystenholt.dk and attach photos of the defect, and we will find a solution for you.

At ByStenholt, you have a 2-year right to claim in accordance with the Danish Sale of Goods Act. The right to claim covers faults and defects that were present at the time of purchase, but does not cover normal wear and tear or damage caused by improper use.

If you wish to make a claim, you can easily do so via our claims portal using the button below.

We strive to answer all inquiries within 24 hours.

We occasionally experience high call volumes. In such cases, please contact us by email: kundeservice@bystenholt.dk - we will do our best to get back to you within 24 hours. Thank you for your understanding.