Personal data and cookie policy

1. WE ARE DATA CONTROLLERS - HOW CAN YOU CONTACT US?

ByStenholt ApS
CVR number: 43794361
Egebakken 24A, 8600 Silkeborg
customerservice@bystenholt.dk
+45 86 80 00 13 (Answered every weekday 8:00-12:00)

By using bystenholt.dk you agree that we process your personal data in accordance with this data policy. Furthermore, we are aware of the need for appropriate protection and responsible processing of your personal data.

2. THE PURPOSE AND LEGAL BASIS FOR THE PROCESSING OF YOUR PERSONAL DATA

Personal information covers all information that can be used to identify an individual, including, but not limited to, first and last name, age, gender, home or other physical address, email address or other contact information, regardless of whether it relates to the individual's private residence or workplace. As a general rule, you can access the website without telling us who you are or providing personal information about yourself. However, Bystenholt.dk needs certain personal information to be able to do business with you and provide news and other services to you. The company only collects the personal information that is necessary.

3. CATEGORY OF PERSONAL DATA

We need the following information when you shop with us to ship the item to you:
Name, address, phone number and email address.

The company does not collect personally identifiable information about you from third parties and does not store information about payment methods, e.g. card numbers on payment cards, bank account numbers or the like.

4. RECIPIENTS OR CATEGORY OF RECIPIENTS

Only the company uses personal information that we have about our customers. Bystenholt.dk has guidelines for who has access to this. Only online shop managers and those responsible for packages. In addition, those responsible for customer service can access the information in order to help customers with questions about delivery, products, etc.

5. STORAGE OF PERSONAL INFORMATION

Bystenholt.dk stores personal data that is registered and stored for five years for economic purposes. After which the information is deleted.

Data that is used to send an order that has been completed and where the data is no longer needed is deleted after 14 days.

6. THE RIGHT TO WITHDRAW CONSENT

You always have the opportunity to be informed about what information we have registered about you and the right to withdraw your consent at any time.
If you wish to receive these or withdraw your consent, please contact us at kundeservice@bystenholt.dk.
If you choose to withdraw your consent, it will not affect the lawfulness of our processing of your personal data based on your previously given consent up to the time of withdrawal. If you withdraw your consent, it will only take effect from that time.
You can always have incorrect information corrected.

7. YOUR RIGHTS

Under data protection regulations, a data subject has a number of rights in relation to the company's processing of personal data. If you wish to exercise your rights, please contact us.

7.1. RIGHT TO SEE INFORMATION (RIGHT OF ACCESS)

You have the right to access the information we process about you and a number of other information.

7.2. RIGHT TO CORRECTION

You have the right to have incorrect information about you corrected.

7.3. RIGHT TO DELETION

In special cases, you have the right to have information about you deleted before the time of our regular general deletion occurs.

7.4. RIGHT TO RESTRICTION OF PROCESSING

In certain cases, you have the right to restrict the processing of your information. If you have the right to restrict the processing, we may only process the information – with the exception of storage – with your consent or for the purpose of establishing, exercising or defending legal claims, or to protect a person or important public interests.

7.5. RIGHT TO OBJECT

In certain cases, you have the right to object to our otherwise lawful processing of your personal data. You can also object to the processing of your data for direct marketing purposes.

7.6. RIGHT TO TRANSMIT

In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this personal data transferred from one data controller to another without hindrance.

You can read more about your rights in the Danish Data Protection Agency's guidance on the rights of data subjects, which you can find at www.datatilsynet.dk .

8. COMPLAINT TO THE DATA SUPERVISORY AUTHORITY

You have the right to file a complaint with the Danish Data Protection Agency if you are dissatisfied with the way we process your personal data. You can find the Data Protection Authority's contact information at www.datatilsynet.dk .

9. WHO DO WE DISCLOSE PERSONAL INFORMATION TO?

Personal information provided at Bystenholt.dk is only disclosed to:

• the company's internal departments
• selected and trusted third parties who may use your personal information to deliver
• goods or services that you have ordered
• business partners for the purpose of registering and maintaining your user account.

In order to further develop and improve Bystenholt.dk, we keep statistics on how you use the website. Personal data is registered with Bystenholt.dk and stored for five years, after which the information is deleted. We only cooperate with data processors in the EU or in countries that can provide your information with adequate protection.

As a registered user at Bystenholt.dk, you always have the right to send us your objections to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act. Inquiries in this regard should be sent to: kundeservice@bystenholt.dk

10. WHAT DO WE USE THE PERSONAL INFORMATION FOR?

We may use your personal information to:

• Service your online transactions on our online store (Ship your goods, etc.)
• Register and maintain your profile
• Give you the opportunity to participate in certain services. This is for example if you register for competitions and/or promotions online.
• Send our own marketing materials
• Send your goods/order to you
• Ensure operations and good customer service at our online business

11. ACCESS TO YOUR INFORMATION

You always have the opportunity to be informed about what information we have registered about you.
If you wish to receive these, please contact us at kundeservice@bystenholt.dk. You can always have incorrect information removed or corrected.